I’m very angry about Leadpages.
Here is why I’m so angry : they don’t respect me as a customer and their « 30 day money back guarantee » is a big lie! I hate that and I want to tell you what has happened in this post.
What’s going on Rémy ?
In 2014, I decided to try this Leadpages tool. It looked good for my purpose, I really wanted to improve my landing pages and conversion funnels.
After some days, I was a little bit disappointed for different reasons, and asked them to be refunded.
At that time they said OK, and that was cool.
A new chance ?
Recently, I decided to give them a new chance because I had a lot of needs about that kind of things and apparently they improved their offer.
So, I bought a 2 year plan (what a mistake !) and created some pages and first links.
However after less than 3 weeks, I had the exact same feeling as the first time.
The product was too limited for me : for instance, I hate not to have the choice about design as I don’t want to have the same pages than 8000 other people !.
The problems are coming
I asked then (again) for a refund as I was not fully happy with the tool and that I was still in the 30 days trial period.
The reply just shocked me : « NO, you’re not on your 30 days back guarantee »
Obviously, are you fuc**** serious ? (sorry this kind of situation makes me rude)
I replied then proving I was still in this « 30 days guarantee » period.
Then the « non refund reason » changed : « you have already asked for a refund a year ago so your refund request can’t be approved« .
Ok, then I got angry and replied (again) explaining them that it was completely unfair and that I claim for a refund.
No, no, no…
Still the same answer, they refuse to understand and keep on their position without any kind of understanding…
I don’t understand how a company can act like this with its customers.
Tony Hsieh from Zappos would see this, he’d say : « are you serious ? »
Gary Vaynerchuk would see this he’d probably say : « Hustling is not enough if your customer service sucks ! »
So… I can’t say something else than : Choose someone else !
If you need a good tool for landing pages and conversions funnels, choose for example Instapage or clickfunnels.
At least they have a good way of caring about their customers, which is absolutely not the case with leadpages !
Moreover, refusing a refund to an unhappy customer is just not knowing what a customer is : the best ambassador for a brand.
Well guys, as you can see i’ll never be and will be so happy to prevent others to have the same bad experience with you… A word to the wise…
Eh oui certaines sociétés ne remboursent pas,
tu as juste perdu un mois …
et gagné un billet en anglais !
Parfois, « le justicier » ne gagne pas ! 😉
J’ai pas dit mon dernier mot 😉 (eh non, j’ai perdu mes 2 ans d’abo :/)
Si je goûte un truc , que çà me plait pas … et que j’en reprends quelques temps après, je n’en prends pas un pack mais juste un !
donc sachant que çà ne t’avait pas plu la première fois, pourquoi tu as pris 2 ans d’abonnement ?
Suis tombé dans le panneau du prix cassé et je pensais vraiment que les nouvelles fonctionnalités allaient collé à mon projet d’évolution. On fait tous des erreurs 😉
Hi Remy,
We sincerely apologize for the experience you’ve had. We’d love to speak with you to discuss this further, to give you a better understanding of our policy, and to see how we might be able to assist you in using our product. We’ll be reaching out to you on your support ticket to arrange the most convenient time for you.
Thanks guy for your help, I’m not really I want to discuss with you again, I don’t want to lose my time again.
Rémy
No, leadpage didn’t pay me to write this. 🙂
All I know is that I have 4 times more leads since I started 1 month and a half ago !! Which is the most important I suppose.
I bought leadpages and even if the leadpage examples are static, you can find hundreds of page models. (I suppose that’s what you meant when you said « I have no choice »). You can change images, colors, fonts that give you the chance to have a unique page just belonging to you.
Moreover you have a market place http://market.leadpages.net/ to buy more original ones from 7€.
The after service is really good, I always get a reply resolving my problems in 2 hours. Rarely more.
I am sorry for you Remy, but I was aware that the designs were static before buying the service. Moreover, you should have tought about the risk you were taking by asking a second refund even 2 years after.
This article is biased. If I didn’t knew leadpages, I would have tought they’re « shit ».
Your words reflect more someone angry with himself.
Moi aussi je suis déçu et souhaite résilier sous 30 jours.
Evidement il n’y a pas de lien cancel and refund, ils rendent la chose aussi difficile que possible 🙂
Tu les as contacté comment? Un ticket via la page support?
Hello,
je ne sais plus, sûrement.
Rémy